Shipping policy

Last Updated: May 21, 2026

1. General Scope

This Shipping Policy applies to all orders placed through MOOLIGIRL (the “Website”). It forms an integral part of your purchase agreement with Amora Commerce Inc. By placing an order, you acknowledge that you have read, understood, and agreed to all terms outlined in this Policy.

2. Order Processing and Shipping Timeline

2.1 Order Processing

● Orders are generally processed within 3 business days after payment confirmation.

● Weekends and U.S. public holidays are excluded from processing times.

2.2 Shipping Preparation

● Once your order is marked as “Shipped,” you will receive an email containing tracking information.

● Shipping timelines are estimates only. Amora Commerce Inc. is not responsible for delays caused by carriers.

3. Shipping Methods, Carriers, and Fees

3.1 Available Shipping Options

We offer the following shipping method:

● Standard Shipping

3.2 Shipping Fees

● Flat rate: $7.9

● Free shipping: Orders over $99 USD qualify for complimentary shipping (limited to deliverable locations within the United States)

Shipping charges are calculated automatically and displayed at checkout.

4. Delivery Regions and Restrictions

4.1 Primary Delivery Regions

We ship to the following countries/regions:

● United States (all 50 states)

● Canada

● European Union member states

● United Kingdom

● Australia

● Singapore

● Japan

● South Korea

4.2 Shipping Restrictions

Due to legal, customs, or carrier constraints, we cannot ship to:

● Certain countries/regions (e.g., specific Middle Eastern or Asian countries)

● P.O. Boxes

● Military addresses (APO/FPO)

● Certain remote locations

Note: Adult products are subject to import regulations of the destination country. Buyers are responsible for ensuring their purchases are legal and importable. Amora Commerce Inc. is not liable for orders that are held, returned, or destroyed due to import restrictions.

5. Discreet Packaging and Privacy

We respect your privacy and ensure:

● Discrete Packaging: All items are shipped in plain, unbranded packaging with no indication of the contents or Website branding.

● Address Confidentiality: Shipping addresses are used solely for delivery and will not be shared with third parties for marketing purposes, except as required by law or for fulfillment by carriers.

6. Duties, Taxes, and Import Fees

6.1 International Orders

● Orders shipped internationally may be subject to customs duties, import taxes, VAT, or GST.

● These fees are the responsibility of the recipient and must be paid upon delivery.

● Amora Commerce Inc. cannot predict or control the amount of these fees.

● Refusal to pay duties/taxes may result in the package being held, returned, or destroyed by customs, with all costs borne by the buyer.

6.2 U.S. Sales Tax

● Orders shipped to certain U.S. states may be subject to sales tax in accordance with state tax laws. Taxes are calculated and applied at checkout.

7. Package Tracking and Status Updates

● Most shipments provide online tracking. After shipment, you will receive an email with a tracking number and link.

● Order status can also be checked by logging into your Website account.

● Retain your tracking number as it is required for status checks and claims.

8. Handling Delivery Issues

8.1 Lost Packages

● If a package shows as “Delivered” by the carrier but is not received, first check around your property, ask neighbors, or contact the local post office.

● If confirmed lost, contact us within 5 business days of the estimated delivery date, providing your order number and tracking information. We will assist with carrier investigations.

8.2 Damaged Packages

● Inspect packages upon delivery. If external damage is visible, take photos before signing and note “Package Damaged.”

● If items inside are damaged, contact us within 5 business days of receipt with clear photos or videos as evidence.

8.3 Delivery Delays

● Delivery times are estimates. Delays may occur due to international shipping, customs clearance, weather, holidays, or carrier network issues.

● Amora Commerce Inc. is not responsible for delays caused by external factors.

8.4 Incorrect or Undeliverable Addresses

● Buyers must provide accurate and complete shipping addresses. Packages returned due to address errors or failed deliveries incur additional shipping fees. Reshipment requires payment of new shipping costs.

● If a package is returned as undeliverable, we will contact you to arrange reshipment (buyer pays shipping) or provide store credit (less original shipping and handling fees).

9. Policy Updates

Amora Commerce Inc. reserves the right to update or modify this Shipping Policy at any time. Updates take effect immediately upon posting. Significant changes will be communicated via website announcements or email. Please review this Policy periodically.