Refund policy
Last updated: May 20, 2026
At Mooligirl, we are committed to providing products you can trust and customer service you can rely on. To ensure a smooth shopping experience, please review our return and warranty policy below:
1. One-Year Limited Warranty
● All Mooligirl products are covered by a 1-year limited warranty from the date of original purchase.
● Covered: Manufacturing defects or functional failures.
● Not covered: Damage caused by misuse, abuse, accidents, external forces, or unauthorized disassembly/repair.
● Important: Please insert and use the charging port correctly. Damage caused by improper charging is not covered under warranty.
● Post-Warranty Service：For products outside the 1-year warranty, you can still contact our team. We will review your case and offer appropriate assistance based on the situation.
2. Refund Policy
● Products that are unopened and unused may be returned for a refund within 40 days of purchase.
● Refund conditions:
- Customers are responsible for return shipping costs.
- Refunds will be issued within 5–7 business days after we receive and inspect the returned item.
● Note: Products confirmed to have a quality defect are eligible for replacement only, not a refund.
3. Non-Returnable Items
Due to the intimate nature of our products and for health & hygiene reasons, we cannot accept returns or exchanges in the following cases:
● Products that have been used, opened, or removed from their original packaging (except in cases of confirmed defects);
● Minor cosmetic imperfections (e.g., scratches, packaging damage during shipping) that do not affect product performance;
● Requests based on personal preferences (e.g., size, color, material firmness, vibration modes not meeting expectations);
● Damage caused by misuse (e.g., cuts, burns, impact damage);
● Damage caused by unauthorized disassembly or repair.
4. Defective Product Replacement
● Within the warranty period (365 days), please contact us at contact@mooligirl.com.
● Provide your order number and a clear video showing the quality issue.
● Once confirmed by our support team, you will be asked to return the defective product to:
14225 Telephone Ave, Chino, CA 91710, United States
● A replacement will be shipped within 5 business days after we receive the defective item.
● Replacement delivery times follow the shipping schedule (Mooligirl Shipping & Delivery Policy).
Contact Us
If you have any questions, please reach out to us at contact@mooligirl.com.
Availability: Monday to Friday, 9:00 AM to 10:00 PM (EST), Saturday from 9:00 AM to 6:00 PM (EST).
