Answers to Your Frequently Asked Questions

When the toy is fully charged, press and hold the power button for 3 seconds to turn it on; the indicator light will flash repeatedly.

To turn off the toy after it has started, press and hold the power button for 3 seconds; the indicator light will turn off.

All MOOLIGIRL® products are 100% waterproof, meaning you can not only clean them in water, but also take them into the shower or bath with you! But please pay attention that don't soak them in water!

Most products: Rinse with water, but do not soak in water.

Masturbation aids: After cleaning and drying, you can sprinkle dry powder to extend its lifespan.

Additionally, the materials of the toys are safe and reliable. Do not use alcohol for disinfection as it can cause discoloration, and do not boil the toys as it can damage the motor.

Most toys require 90-120 minutes to charge. For larger products like masturbators or smaller products, charging time may exceed 120 minutes. While charging, the indicator light will flash repeatedly; when fully charged, the indicator light will stay on.

Additionally, if you are charging the toy after cleaning it, please ensure that the charging port is dry before charging.

All MOOLIGIRL® products come with a pin USB charging cable or a magnetic charging cable. To charge with the pin cable, insert the pin to the charging port. The charging port is a small circle with an outline and a tiny pin hole in the center. A blinking light indicator suggests the product is charging, as soon as the light turns solid, the product is fully charged and should be unplugged. To charge with the magnetic cable, simply tap the magnetic cable end to the metal product port and it will attach.

All MOOLIGIRL® products start by holding the power button for 3-5 seconds after being charged. If this does not work, please check out our warranty process under the customer service tab on our website.

To cycle through the settings, press the power button firmly each time.

MOOLIGIRL® recommends using a water-based lubricant as it is the safest option for use with toys and condoms. Silicone-based lubricants are sticky and may destroy your silicone toys. Check out our MOOLIGIRL® toy-friendly personal lubricant here.

Orders are typically processed within 3 business days after payment confirmation. Delivery times vary depending on your location and the shipping method selected at checkout.

Yes — please contact us as soon as possible before your order ships. Once an order has been shipped, we may not be able to update the delivery address.

Once your order ships, you’ll receive a tracking email with your tracking number and link. You can also check your order status through your account on our website.

Yes, we ship to select international destinations, including Canada, the United Kingdom, Australia, and many European countries. Shipping availability may vary depending on local regulations and carrier restrictions.

If your tracking status shows “Delivered” but you cannot locate the package, please first check around your property, with neighbors, or contact your local carrier/post office. Once a package is marked as delivered by the carrier, MOOLIGIRL® is not responsible for lost or stolen packages. However, we will do our best to assist you in contacting the carrier and investigating the issue.

Yes! All shipments are packaged in plain boxes for complete anonymity.

We offer a 1-year limited warranty covering manufacturing defects and functional issues.

Unopened and unused products may be returned within 40 days of purchase for a refund (return shipping costs are the customer’s responsibility). Refunds are processed within 5–7 business days after inspection.

For quality-related issues within the warranty period, we provide replacements only (not refunds). Used, opened, or hygiene-sensitive items are not eligible for return or exchange unless a defect is confirmed.

You can access remote features by downloading the Joyhub app!

Joyhub is available for iOS and Android – Download it now to unlock remote features:

iPhone Users: For the best experience, download the app directly from the App Store.

Android Users: Download the app from Google Play.

Samsung Users: Download it via our official APK link: Joyhub. Some devices may display security warnings – simply select "Allow" to proceed. Don’t forget to enable installations from unknown sources in your settings for a seamless installation.

Start enjoying remote control and more with Joyhub today!

Our toy offers basic functionality without the app for simple enjoyment. However, downloading the Joyhub app unlocks exciting features like:  

Video Mode: Sync vibrations to video rhythms.  

DIY Mode: Create and save custom settings.  

Remote Control: Connect with your partner anywhere.  

All downloads are secure, directly from our official website. The Joyhub app is designed with your privacy and safety in mind for a seamless experience.  

Ready to enhance your journey? Download the app here: Joyhub.

1. When you purchase a product from our website, you enter a binding agreement with us for that purchase. Products are sold only in typical household quantities for personal use.  

2. Orders are processed automatically through our online shop system. You will generally receive an instant confirmation of receipt, which indicates that we have received your order and are processing it.  

3. Please note, the confirmation of receipt is not an acceptance of your order. We will send a separate confirmation to finalize the order. In some cases, to streamline the process, we may combine the receipt and confirmation into one communication.